Business account
How do I add a staff member?
Invite them by email from the team section. They have to accept using that exact email address, and it has to be confirmed. That is what stops a forwarded invite letting somebody else in.
Invites are bound to an address, which is the security property worth knowing.
Use the address they will actually sign in with
Not a shared inbox, not a personal address they never check. The match has to be exact and the address has to be verified.
While it is pending
Resend and cancel are available. Once accepted, they appear as active.
The row also says how long the invitation has been waiting and when it lapses. Invitations last 48 hours, so one still sitting there the next morning is worth chasing rather than reissuing.
When nobody accepts it
After 48 hours the invitation expires, and the row stays where it is and says so. It does not disappear, because an invitation that quietly vanished would leave you certain you had invited somebody and nothing had happened. Resend gives the same person a fresh 48 hours without retyping their address, and remove clears the row if they are not joining after all. Expired invitations drop off on their own after 30 days.
What they see
Someone who already has a Fidella account does not have to find the email. Once they sign in, a banner offering to accept your invitation appears on every screen, including the screens of a venue they already work at. Someone without an account follows the link in the email and creates one with that address.
The banner only appears for an address that has been confirmed, so somebody part-way through signing up will not see one. The emailed link covers that case: it names your venue and tells them to confirm their address first. The email itself says the same thing, so they have it either way.
Common questions
They accepted and it failed.
Their confirmed account email must match the invited address exactly. If theirs is simply not confirmed yet, the invitation link now tells them so and they can finish it themselves. Resend only when the address itself is wrong.
They already work at another venue.
That is fine and they do not need a second account. They accept on the account they already use and your venue is added to it.
How do I know if they have not got round to it?
The invite row says how long the invitation has been waiting and when it lapses. Invitations last 48 hours, so one sitting there overnight is worth a nudge.
They never accepted it and now it says expired.
Resend it. An expired invitation stays on your team list for 30 days and resending gives it a fresh 48 hours, so you do not have to type the address again. Remove it if they are not joining after all.
Can I give them offer management?
Yes. Non-admin staff can be delegated offer management. Finance-sensitive controls stay admin-only.
Related terms
Still stuck?
Send us the details and we will pick it up. The form opens with "Business account" already selected.