Business account
How do I add a staff member?
Invite them by email from the team section. They have to accept using that exact email address, and it has to be confirmed. That is what stops a forwarded invite letting somebody else in.
Invites are bound to an address, which is the security property worth knowing.
Use the address they will actually sign in with
Not a shared inbox, not a personal address they never check. The match has to be exact and the address has to be verified.
While it is pending
Resend and cancel are available. Once accepted, they appear as active.
Common questions
They accepted and it failed.
Their verified account email must match the invited address exactly. Check for a different address or an unverified one, then resend.
Can I give them offer management?
Yes. Non-admin staff can be delegated offer management. Finance-sensitive controls stay admin-only.
Related terms
Still stuck?
Send us the details and we will pick it up. The form opens with "Business account" already selected.