Business account
How do I set up my signup QR code?
Your signup QR is generated for you in the admin area under Customer Signup QR. Download it, put it where a customer is already standing still, and anyone who scans it joins your programme without installing anything. It is one of the five setup steps required before you go live.
The signup QR is the single point where a walk-in becomes a member. It is one of the five setup steps you complete before going live, alongside your business profile, contact details, loyalty rules and branding.
Generating it
The code is generated for you; there is nothing to configure. Go to the Customer Signup QR section of the admin area and download it. Use the downloaded file rather than a screenshot, because a screenshot loses the resolution the printer needs.
Placement is most of the result
The difference between a programme that fills up and one that does not is nearly always placement rather than design. A code works when it is in front of somebody who has nothing else to do for thirty seconds. That means the counter, the table, or the pickup point, not the front door.
Staff mentioning it once as they hand over an order outperforms any sign. It costs nothing and it is the single highest-leverage thing you can ask of a team.
Test it before you print a hundred of them
Scan your own code and go through the signup as a customer would. You are checking that your trading name, your logo and your reward threshold all read the way you meant them to.
Common questions
Do customers need to install an app?
No. Scanning opens Fidella in the phone's browser. They can add a wallet pass afterwards, which most people do, but nothing is required up front.
Can I have more than one code?
The signup code is per venue. If you run more than one site, each has its own, and a customer who joins at one is recognised at the other.
Where should I put it?
Wherever a customer is already waiting: the counter by the till, the table talker, the pickup point. A code on the door gets walked past.
Related terms
Still stuck?
Send us the details and we will pick it up. The form opens with "Business account" already selected.