Vouchers
Can I get a refund on a voucher I bought?
Only the original purchaser can request a refund, and only for a voucher they still hold that has not been redeemed, gifted, transferred or reissued. Approved refunds go back to the original card and are reviewed first. A voucher you received as a gift is not refundable to you.
Refunds are deliberately narrow, and it helps to know why before you ask.
The four conditions
You bought it. You still hold it. It has not been used. It has not been gifted, transferred or reissued. If any of those is not true, the normal refund path does not apply.
Why a moved voucher is different
Once a voucher has changed hands, the original payment no longer describes who holds it. Refunding the buyer would take value from somebody else.
If the problem is the goods
That is between you and the business that supplied them, not Fidella. Fidella provides the technology; the venue is the supplier. Consumer guarantees still apply however you paid.
Common questions
I was given the voucher. Can I get the money back?
No. The money was not yours, so the refund path does not run to you. The person who bought it may be able to ask, if it is still unused and still with them.
The thing I bought was not as described.
That is a matter for the venue that supplied it. Contact them first. Your statutory consumer rights are unaffected by having used a voucher.
How long does a refund take?
Approved refunds return to the original card and go through a review before payment, so allow for that plus your bank's own processing.
Related terms
- RefundReturning a paid voucher's value to the original purchaser's card.
- VoucherAn entitlement a customer holds and can redeem at the business that issued it.
- Voucher statusWhere a voucher is in its life: issued, claimed, redeemed, expired, refunded, void.
- RedemptionSpending earned or held value: taking the reward, using the voucher.
Still stuck?
Send us the details and we will pick it up. The form opens with "Vouchers" already selected.