Something else
How do I contact Fidella support?
Open your Fidella profile and go to Help and support. These help articles are there, above a contact form. Pick the category closest to what you were doing. For anything about stamps, rewards or a specific transaction at a venue, ask that venue first, because they hold the decision.
Two places to ask, and picking the right one saves everyone time.
Look before you write
Account, then Help and support. The articles on this site are also in the app, grouped by the same categories as the contact form, so the answer and the form are on one screen.
Ask the venue
Anything they decide or record: stamps, what qualifies, a reward they gave or did not, and the goods or services you actually received.
Ask Fidella
Anything about the platform: sign-in, your account, wallet passes, a payment that did not produce what it should have, or something that looks broken.
The category picker
Choosing a category routes your request. It does not restrict what we can help with, so pick the nearest and carry on.
Common questions
Is there a phone number?
Support runs through the in-app form so your account and history are attached to the request.
How do I follow up?
Your requests and their replies are visible in your profile under Help and support.
Do I have to leave the app to read these articles?
No. Help and support in your profile carries the same articles, so you can read one and then write in from the same screen if it did not answer you.
Related terms
Still stuck?
Send us the details and we will pick it up. The form opens with "Something else" already selected.