Something broken
How do I report a problem with Fidella?
Use the contact form in your profile and choose the category that fits. Include what you expected, what happened, roughly when, and which venue if it involved one. A screenshot helps more than a description.
A report that can be reproduced gets fixed. One that cannot, usually does not.
Check it is not expected first
Account, then Help and support. The articles there cover the things that look broken but are not, a rotating wallet pass barcode among them.
What to include
What you were trying to do. What you expected. What actually happened. Roughly when. Which venue, if a venue was involved. Which phone and browser, if you know.
Screenshots
One screenshot of the actual screen beats three paragraphs describing it, particularly for anything involving a number that looks wrong.
Things the venue handles
Missing stamps, a redemption at the counter, and questions about what a reward should be are the venue’s, because they set and record them.
Common questions
Which category should I pick?
The one closest to what you were doing. It routes your report to the right place and does not limit what we can help with.
Should I report a missing stamp here or ask the venue?
Ask the venue first. They record stamps and are the only party who can add one for a visit.
Related terms
Still stuck?
Send us the details and we will pick it up. The form opens with "Something broken" already selected.