Something broken
I keep getting signed out or cannot get back in
Fidella tries once to recover a broken session by signing you out and restarting sign-in, keeping the page you were heading for. If it still fails you will see a manual restart action rather than an endless retry. Use it, and if that fails too, contact support.
Sign-in problems are recoverable and rarely mean anything has happened to your account.
What Fidella does automatically
One deterministic attempt: sign out, restart sign-in, and return you to the page you were trying to reach.
What you should do
If you are offered a manual restart, take it. If you loop more than twice, stop and contact support rather than trying repeatedly, and tell us which sign-in method you use.
Do not create a second account
A new account starts empty and your stamps and vouchers stay on the old one.
Common questions
Will I lose my place?
No. The destination you were heading for is preserved through the recovery, so you land where you meant to go.
Should I make a new account?
No. That splits your history and does not fix a sign-in problem. Contact support instead.
Related terms
Still stuck?
Send us the details and we will pick it up. The form opens with "Something broken" already selected.