Wallet pass
My wallet pass looks out of date
Open the pass with your screen on and give it a few seconds to refresh. If it still looks wrong, go to the wallet page in Fidella and re-add or refresh the pass from there. Your loyalty state in the app is always the source of truth; the pass is a copy that catches up.
A pass that has been sitting unopened for a while can fall behind. This is expected rather than a fault.
The app is the truth
Your loyalty state and what you hold live in Fidella. The wallet pass is a copy that syncs. If the two disagree, believe the app.
Refreshing
Opening the pass with the screen on and a connection is usually enough. If not, re-adding from Fidella’s wallet page replaces it with a current copy of the same universal pass.
The fallback at the counter
The six-character code under your QR code in the Fidella app. It is not on the pass. It changes regularly, so read it from the live screen, and staff can type it in.
Common questions
Staff said my pass would not scan.
That usually means the pass barcode is stale. Staff should recover with the six-character code from your Fidella app rather than showing a success they cannot deliver, and you can refresh the pass afterwards.
Why does Apple lag behind Android?
Google Wallet computes its rotating code on the device. Apple refreshes the pass in the background instead, and phones throttle background refreshes, so an unopened Apple pass can sit behind.
Related terms
Still stuck?
Send us the details and we will pick it up. The form opens with "Wallet pass" already selected.