Vouchers
Where do I find my vouchers?
Open Wallet from the main navigation, or find them under Vouchers in your account. They also appear on the Discover page and inside the membership for the venue that issued them. Only vouchers still redeemable are listed; used ones move to your activity history.
Vouchers appear in more than one place, which is deliberate: you should find them wherever you happen to be looking.
The places they show
Wallet, under the memberships and balance summary. Discover, on a rail beneath the rewards carousel. And inside the membership detail for the venue that issued them.
Active means redeemable
The lists show vouchers you can still use. A fully redeemed one leaves, rather than sitting there as a tile that does nothing when tapped. Its record stays in your activity.
Common questions
A voucher vanished. Was it deleted?
Almost certainly it was fully used. Active lists show only what is still redeemable. Check your activity history and it will be there.
Why do I see one tile with a number on it?
If you hold several identical vouchers they collapse into one tile with a count, so the list stays readable.
Related terms
Still stuck?
Send us the details and we will pick it up. The form opens with "Vouchers" already selected.