Account
Why is Fidella asking me to confirm my email address?
Because your address has not been confirmed yet. When you signed up we emailed you a confirmation link, and until you open it some things stay out of reach, including team invitations and anything sent to you by another person. Tap Resend link on the banner if you no longer have that email, then open the link and come back.
Your email address is how Fidella knows something is meant for you.
Why it has to be confirmed
Stamps and vouchers are tied to your account. Other things arrive addressed to your email instead: an invitation to join a venue’s team, or value another person has sent you. Fidella will only match those to you once it knows the address really is yours. Without that check, anyone who typed your address during signup could collect what was meant for you.
Clearing the banner
Tap Resend link, open the link in the email that arrives, then come back to Fidella. The banner clears on its own the next time you return to the app.
If the email never comes
Look in spam or junk first, since a confirmation link is the kind of mail that often lands there. If it really has not arrived, ask for it again after a minute. If that still fails, the address on your account may have a typo in it, and support can tell you which address the emails are going to.
Common questions
Nothing has arrived.
Check your spam or junk folder first, and search for mail from Fidella. If it is genuinely not there, wait a minute and tap Resend link again. You can ask for a few of these in a short period, not an unlimited number.
I signed up with Google or Apple. Why am I seeing this?
You should not be. Those sign-ins arrive already confirmed, so the banner does not appear for them. If you are seeing it, you signed in with an email address and password rather than the Google or Apple button.
The banner has no button.
Then this Fidella environment cannot send the email again, and the link from when you signed up is the one to use. Search your inbox for it.
I confirmed it and the banner is still there.
Switch away from Fidella and back again, or reload the page. It checks each time you return and clears itself once your address is confirmed.
What am I missing while it is unconfirmed?
Anything that has to be matched to you by address. A team invitation from a venue will not appear, and value someone sends you cannot be claimed until your address is confirmed.
Related terms
Still stuck?
Send us the details and we will pick it up. The form opens with "Account" already selected.