Account
Why am I seeing an unsupported region message?
Fidella is available in a limited set of countries while it grows. If your account resolves to a country that is not yet supported, you are routed to a page saying so rather than into a partly working experience.
The message means Fidella has not launched where your account resolves to, not that anything is wrong with your account.
Why block rather than degrade
A partly working loyalty account is worse than a clear no. Stamps you cannot redeem and venues you cannot reach waste your time.
What to do
If you think it is wrong, or you are travelling and it has caught you out, contact support before creating another account. A second account splits your history and does not fix the underlying resolution.
Common questions
I am only travelling. Will I lose my account?
Contact support with the details rather than creating a second account. Support can look at what your account resolved to.
When will my country be supported?
There is no published timeline. Support can note your interest.
Related terms
Still stuck?
Send us the details and we will pick it up. The form opens with "Account" already selected.