Stamps and rewards
Why does a venue show in my list with zero stamps?
Because you have a relationship with that venue even though you have not earned yet. Holding a voucher for a business, or having bought something from it, makes it one of your memberships. It shows with zero stamps rather than being hidden.
It looks like a bug and it is deliberate.
Why it appears
A venue counts as one of your memberships when you have a real relationship with it. Owning a voucher for that business is one such relationship, as is having bought from it. Hiding the venue until your first stamp would mean hiding a venue where you hold something redeemable, which is worse.
What to do with it
Nothing. Open the membership to see what you hold there. Your stamps begin on your first qualifying purchase as normal.
Common questions
Will my stamps start from zero when I do buy something?
Yes. Nothing has been lost. The membership simply existed before your first qualifying scan.
Related terms
Still stuck?
Send us the details and we will pick it up. The form opens with "Stamps and rewards" already selected.