Glossary
What is the six-character code?
The six-character code is a short text code, such as FQS2Y9, that identifies the same customer the QR code does. It exists for when a camera will not read the screen. It is shown under the QR code in the Fidella app and changes regularly, so the customer reads it out from the live screen and staff type it in.
Also called: Human-readable code, Short code, Member code.
Every Fidella customer has one, shown under their QR code in the Fidella app. It is not printed on the wallet pass.
What it is for
Cracked screens, dead batteries on the scanner, bright sunlight, a phone at four percent. Cameras fail in cafes more often than anyone plans for, and the fallback has to be something a person can read aloud.
It changes, like the barcode
A code that never changed would work for anyone who had seen it once, so this one is replaced regularly, just as the pass barcode is. That is why it lives in the app and not on the pass. It also has to be read from the live screen, not from a note or a screenshot.
It identifies a customer; it does not by itself authorise anything, because staff actions are bound to a signed-in staff member at a specific venue.