What happens if I close my venue?

Cancel from your dashboard any time, with no notice and no exit fee. You keep access to the end of the month you paid for, then the venue is suspended: off search and the map, and no new stamps. Data is kept, customers can still redeem what they hold, and resubscribing restores the same venue.

Closing suspends rather than deletes, and that distinction matters in both directions.

When it takes effect

Cancelling is a button on your billing page. There is no notice to give, no minimum term and no exit fee, and nothing stops on the day you click. You keep full access to the end of the month you have already paid for, and you are not charged again. Up until that date you can resume and carry on as though you had never cancelled.

The other way in

You are not the only thing that can suspend a venue. If a subscription payment keeps failing, the venue is suspended once the retries run out, which takes about two weeks and starts with an email. It arrives at the same state as closing, and paying the outstanding invoice reverses it.

What changes on the day it takes effect

Your venue comes off the public surfaces. It stops appearing in search and on the map, its venue page no longer opens, and its offers and promotions are not listed anywhere. The QR at your counter leads nowhere until you come back. Your staff can no longer add stamps or points, and nothing new can be published or sold.

What your customers keep

Their cards, and everything already on them. A card for your venue still appears in their app, marked closed, and they can still redeem a reward or a voucher they already hold. Only collecting stops, so a part-finished card waits where it is.

This is deliberate. Those rewards were earned, and a voucher may have been paid for, so taking them away over an invoice would charge your customer for something they cannot fix.

What is kept

Your data, through the retention window. Resubscribing restores the same venue, with its branding, its loyalty rules, its customers and their balances. Your venue link is unchanged, so printed signage works again straight away.

Money owed to you

Protected. The purge deliberately skips a suspended venue with an outstanding positive payout, because the fields it would anonymise are the ones needed to pay you.

Common questions

Do I get another free start if I come back?

No. The free start is recorded against the venue and survives the gap.

Can a venue be suspended without me closing it?

Yes, if a payment keeps failing. We email you and retry the card for about two weeks first, and paying the outstanding invoice brings the venue back.

What if you still owe me money?

A suspended venue with an unsettled positive payout is skipped by the retention purge, so your contact details are not anonymised while a debt is outstanding.

Do my customers lose their stamps?

No. They keep their card, it is marked closed in their app, and they can still redeem a reward or voucher they already hold. What stops is collecting new stamps and points.

Does my printed QR still work if I come back?

Yes. Your venue link never changes, so signage you have already printed starts working again the moment your subscription restarts.

Will I still get monthly statements?

No. The statement tells you what your next bill on the 8th will be, and once you have cancelled there is not one. Anything still to tell you about closing comes from the cancellation emails instead.

How long is my data kept?

Through a cold-retention window, after which business identity is anonymised. The windows are set out in the Privacy Policy.