Something else
Who do I contact about what?
Come to Fidella about anything to do with the platform: your bill, your payments, getting approved, or something not working. Questions about your own products, prices and rewards come to you, because you set them.
Two inboxes, and picking correctly saves a round trip.
Fidella
Billing and invoices. Settlement and payouts. Approval and account states. Anything that looks broken. Data and privacy questions about the platform.
You
What your rewards are and what qualifies. Whether to add a stamp somebody missed. Remedies for goods and services you supplied. Tax invoices for your own sales.
Common questions
A customer wants a tax invoice for something they bought from me.
You issue it. Fidella receipts are not tax invoices where the goods or services are supplied by your business.
How do I escalate a settlement discrepancy?
From your analytics support summary you can export or escalate it. Settlement edits and reruns stay platform-managed.
Related terms
- SettlementWorking out what a merchant is owed after fees, and paying it out.
- Merchant approvalFidella's review of a business before anything it publishes becomes public.
- Site adminSomeone who administers a venue: its rules, branding, offers and team.
- Merchant of recordThe party legally responsible for a card transaction.
Still stuck?
Send us the details and we will pick it up. The form opens with "Something else" already selected.