Glossary
Who is the merchant of record?
This is who is legally responsible for a card payment. On Fidella, payments for paid offers go through Fidella's own account whether or not you have connected your bank details. Connecting changes where the money goes next, not who is responsible for the payment.
A term that matters when working out who handles a dispute and who issues what kind of document.
What it decides
Who the cardholder’s bank deals with, and who is answerable for the transaction itself.
Fidella receipts are not tax invoices
Fidella issues receipts for purchases made through it. Where the underlying goods or services come from a merchant, requests for a tax invoice go to that merchant.