Stamps and rewards
Can I use my stamps at a different venue?
No. Your Fidella account works everywhere on the network, but your stamps, points and rewards belong to the venue where you earned them. Each business runs and funds its own programme.
This is the most common misunderstanding about how Fidella works, and it comes from the fact that one part of it genuinely is universal.
What travels
Your identity. One account, one code, one wallet pass, recognised at every participating venue. Your Fidella tier is network-wide too.
What does not
Your stamps, points and rewards. Each business designs its own programme and pays for its own rewards, so the progress you build at one is not a claim on another.
Common questions
What about a business with several branches?
Each location is a separate venue with its own programme, so progress is usually separate too. Ask the business, since some run their locations in a coordinated way.
So what does one account actually get me?
One sign-in, one QR code, one wallet pass and one place to see everything, instead of a card per venue.
Related terms
- MembershipA customer's loyalty relationship with one specific venue.
- Universal member cardOne identity across every Fidella venue, carrying the network-wide tier.
- Coalition loyaltyA programme shared across multiple independent businesses.
- SiteOne venue: the unit loyalty, branding, staff and billing all attach to.
Still stuck?
Send us the details and we will pick it up. The form opens with "Stamps and rewards" already selected.