Account
How do I create a Fidella account?
Sign up with Google, Apple, or an email address and password. You must be 16 or older. You can start from a venue's signup code or by going to Fidella directly; either way you end up with one account that works across the network.
One account covers everything. There is no separate account per venue.
The three ways in
Google, Apple, or email and password. They all reach the same place. Use whichever you will remember.
Signing up with an email address and password sends you a confirmation link. Google and Apple confirm your address for you, so they send nothing.
Starting from a venue code
Scanning a venue’s signup code carries that venue’s context through signup, so you land with the membership already added.
Age
Fidella is for people 16 and over.
Common questions
How old do I have to be?
16. At signup you select your age band, and an account declaring an age under 16 cannot be completed.
Why am I being asked to confirm my email address?
Because signing up with an email address and password sends you a confirmation link, and some things stay out of reach until you open it. Signing in with Google or Apple confirms your address for you.
Do I need to install anything?
No. Fidella runs in your browser. Adding it to your home screen is optional.
Can I sign up without visiting a venue?
Yes. You can create an account first and join venues later by scanning their codes.
Related terms
- Universal member cardOne identity across every Fidella venue, carrying the network-wide tier.
- MembershipA customer's loyalty relationship with one specific venue.
- ConsentA customer's informed agreement to join and to be contacted.
- Confirmed emailAn address proven to belong to you by opening the link Fidella sent to it.
Still stuck?
Send us the details and we will pick it up. The form opens with "Account" already selected.