Wallet pass
I deleted my wallet pass by accident
Nothing is lost. Removing a pass from your phone does not close your account, remove your stamps, or affect anything you hold. Go to Wallet in Fidella and add the pass again.
The pass is a copy of your identity, not the identity itself.
What removal does
It takes a card off your phone. That is all. Your account, your memberships, your progress and your vouchers are untouched.
Getting it back
Open Fidella, go to Wallet, and use the add-to-wallet action. You get the same universal pass again.
Common questions
Will my stamps come back?
They never went anywhere. Your loyalty lives in your Fidella account, not on the pass.
Can I have the pass on more than one device?
Yes. Add it from Fidella on each device you want it on.
Related terms
Still stuck?
Send us the details and we will pick it up. The form opens with "Wallet pass" already selected.