Account
I signed up with Google but logged in with my email. Do I have two accounts?
No. If the same verified email address arrives through a different sign-in provider, Fidella reconnects you to your existing account rather than creating a second one. Your stamps, vouchers and history stay with you.
Signing in a different way with the same email lands you back in the same account.
What Fidella matches on
The verified email address. If it matches an existing account, you are reconnected to it with everything you previously had.
When you really do end up somewhere empty
Different addresses are different people as far as any system can tell. A Google account on one address and a password sign-in on another will not merge, because nothing links them.
Common questions
What if the two methods use different email addresses?
Then they are genuinely different identities, and you will see an empty account. Sign in with the address you originally used.
How do I know which address I used?
Check which address received your Fidella emails, then sign in with that one.
Related terms
Still stuck?
Send us the details and we will pick it up. The form opens with "Account" already selected.