What is a joining bonus?

A joining bonus is the most common reason a venue issues a voucher without anyone buying one.

Why delay it

Granting instantly rewards the scan, not the relationship. A delay of a few hours means the reward arrives to somebody who might come back for it, which is the behaviour worth paying for.

Each customer gets it once

A customer receives the joining bonus once at your venue, however many times they are scanned afterwards. Editing the offer, including removing the package the bonus grants and adding it back, does not hand it out a second time.

Cancelling the voucher does not bring the bonus back either. If you void a joining bonus and then decide the customer should have one, give it to them yourself from Customer Care. That is a deliberate choice you make, rather than something a cancellation does on its own.

It re-checks before granting

When a delayed bonus comes due, the offer is checked again. A merchant may have turned the bonus off or unpublished the offer in the meantime, in which case nothing is granted and nothing errors.

The customer is told

When the bonus lands, the customer gets a notification and an email welcoming them to your venue. The email shows the voucher and how to use it at your counter. Anyone who has turned email off still gets the notification.