Wallet pass
A customer's wallet pass will not scan
Use their six-character code or search for them by member ID or name, then confirm it is the right person. If the failure was a stale wallet pass, do not show a success state: tell them to refresh or re-add the pass from Fidella's wallet page.
There are three fallbacks and none of them require guessing.
Never show a false success
If a wallet pass token is stale or rotated, staff are shown a recovery path rather than a success. Telling a customer it worked when it did not is worse than the failure.
The order to try
Live pass, then the six-character code, then a manual search with an explicit confirmation step.
Selecting is not acting
Choosing a search result does not earn or redeem anything. You confirm the customer, then the normal action dialog opens.
Common questions
They showed me a screenshot.
That will not work. The pass barcode rotates, so a saved image is stale by the time it is scanned. Ask for the live pass.
Does selecting a search result earn or redeem?
No. You must explicitly confirm the customer first, then the normal action dialog opens.
Related terms
- Rotating barcodeA wallet pass code whose value changes on a timer, so screenshots stop working.
- Six-character codeA short text code that identifies a customer when a camera will not cooperate.
- Wallet passA loyalty card installed in Apple Wallet or Google Wallet.
- ScanA staff member identifying a customer, opening a bounded session of actions.
Still stuck?
Send us the details and we will pick it up. The form opens with "Wallet pass" already selected.