Wallet pass
A customer's wallet pass will not scan
Ask them to open Fidella and read out the six-character code under their QR code, then type it in. If the failure was a stale wallet pass, do not show a success state: tell them to refresh or re-add the pass from Fidella's wallet page.
There are two fallbacks and neither of them requires guessing.
Never show a false success
If a wallet pass token is stale or rotated, staff are shown a recovery path rather than a success. Telling a customer it worked when it did not is worse than the failure.
The order to try
Live pass first, then the six-character code from their Fidella app.
If you cannot serve them
There is no search by name or member ID at the counter. If a visit could not be recorded, a site admin can add the stamp afterwards from Customer Care in your admin.
Common questions
They showed me a screenshot.
That will not work. The pass barcode rotates, so a saved image is stale by the time it is scanned. Ask for the live pass.
Can I look them up by member ID or name?
Not at the counter. A live code from their app is how you know they are really there. If you could not serve them, a site admin can add a missed stamp afterwards in Customer Care.
Related terms
- Rotating barcodeA wallet pass code whose value changes on a timer, so screenshots stop working.
- Six-character codeA short text code that identifies a customer when a camera will not cooperate.
- Wallet passA loyalty card installed in Apple Wallet or Google Wallet.
- ScanA staff member identifying a customer, opening a bounded session of actions.
- Site adminSomeone who administers a venue: its rules, branding, offers and team.
Still stuck?
Send us the details and we will pick it up. The form opens with "Wallet pass" already selected.