Account
How do I add a second location?
Each location is its own venue with its own loyalty rules, branding, signup code, team, analytics and invoice. A new venue receives its own waived first month. Customers are recognised across all of them, but their progress is per venue.
A location is a venue, and a venue is the unit almost everything attaches to.
What is separate
Loyalty rules, branding, signup code, team roster, analytics, band and invoice.
What is shared
Your customers’ identity. Somebody who joined at one location is recognised at the other without signing up again.
Trials
A genuinely new venue gets its own waived first month. Repeated creation under the same owner or contact is flagged for review rather than blocked.
Common questions
Do I pay twice?
Yes. Bands and invoices are per venue, each set by that venue's own active customers.
Can my staff work at both?
Yes, with a role at each. Permissions are scoped per venue, so admin at one does not grant admin at the other.
Will customers keep their stamps between my locations?
Progress is per venue by default. If you want them coordinated, talk to us rather than assuming.
Related terms
- SiteOne venue: the unit loyalty, branding, staff and billing all attach to.
- Subscription bandThe price step a venue sits on, set by its active loyal customer count.
- First month freeOne fully waived month per venue, granted once and never repeated.
- Team accessControlling who at a venue can act on customers, and at what level.
Still stuck?
Send us the details and we will pick it up. The form opens with "Account" already selected.