Orders and payments
How do I reconcile a day's activity?
Use your analytics page to see what happened at your venue in a week, month or year. Use the payments page to see what you are owed. Use the billing page to see the customer count your price is based on. They count different things over different periods, so they will not match exactly.
Three views, three questions. Mixing them is where reconciliation goes wrong.
What happened
The analytics page: customers who visited, new and returning, stamps and rewards, and offer sales, for the week, month or year you pick. Everything on it is taken from what was actually recorded.
What you are owed
The settlement breakdown: gross, card processing, platform fee, net.
What you are billed on
The billing page: how many different customers did something at your venue in the finished month, not counting your staff.
Common questions
Why does my dashboard count differ from my invoice?
Your bill counts a finished month and leaves out anyone who only signed up. Your analytics page counts the period you are looking at, and a customer who joined in it counts as new. Neither counts your staff as customers.
Can I export it?
The offer list downloads as a spreadsheet. If a settlement item needs attention, the analytics page shows it with a report to download and a way to contact Fidella. Settlement reruns stay with Fidella.
Related terms
- SettlementWorking out what a merchant is owed after fees, and paying it out.
- Active loyal customerA customer who did something at your venue this month. It is what your monthly price is based on.
- Subscription bandThe price step a venue sits on, set by its active loyal customer count.
- TransactionA recorded loyalty event at a venue: a stamp earned, a reward redeemed.
Still stuck?
Send us the details and we will pick it up. The form opens with "Orders and payments" already selected.