Orders and payments
How do I reconcile a day's activity?
Use the dashboard to see what happened at your venue today. Use the payments page to see what you are owed. Use the billing page to see the customer count your price is based on. They cover different periods, so they will not match exactly.
Three views, three questions. Mixing them is where reconciliation goes wrong.
What happened
The analytics dashboard: active customers, loyalty actions, rewards redeemed and offer activity, taken only from what was actually recorded.
What you are owed
The settlement breakdown: gross, card processing, platform fee, net.
What you are billed on
The billing page: how many different customers did something at your venue in the finished month, not counting your staff.
Common questions
Why does my dashboard count differ from my invoice?
They cover different periods. The dashboard shows the period you picked and counts your staff. Your bill covers a finished month and leaves staff out.
Can I export it?
Yes, the support summary can be exported or escalated. Settlement reruns stay platform-managed.
Related terms
- SettlementWorking out what a merchant is owed after fees, and paying it out.
- Active loyal customerA customer who did something at your venue this month. It is what your monthly price is based on.
- Subscription bandThe price step a venue sits on, set by its active loyal customer count.
- TransactionA recorded loyalty event at a venue: a stamp earned, a reward redeemed.
Still stuck?
Send us the details and we will pick it up. The form opens with "Orders and payments" already selected.