Business account
Why did my monthly price change?
Your band is set from the previous calendar month's active loyal customers and applies from your next bill on the 8th. A change means last month's count crossed a band boundary. You are notified before a higher paid band takes effect.
Band changes are always about a completed month, never the current one.
The mechanism
Last calendar month’s unique, non-staff customers with at least one recorded event are counted. That number picks your band for the bill on the 8th.
Both directions, same rule
Growth moves you up on your next bill. A quieter month moves you down on your next bill. The rule is symmetrical.
Watching it before it happens
Your billing page shows the count so far this month and the band it would put you in. Nothing is charged from that figure until the month has finished, but it is where you can see a change coming.
The warning
Early each month we email you a statement with your count, your band and the amount of your next bill, about a week before it is charged. If your count climbs into a higher band partway through a month, we email you then as well. A larger invoice should never be the first you hear of it.
Common questions
Can it change partway through a month?
No. There is no mid-month repricing in either direction.
Can I see it coming?
Yes. Your billing page shows the count so far this month and the band it points to, so you can watch it before the statement arrives.
It went up after a one-off busy month.
Bands follow the completed month, so a quiet month afterwards moves you back down the same way, on the next 8th.
My free start ended.
Your free start runs for 30 days and then until your first bill on the 8th. That first bill is priced by your active loyal customers in the calendar month before.
Related terms
- Subscription bandThe price step a venue sits on, set by its active loyal customer count.
- Active loyal customerA customer who did something at your venue this month. It is what your monthly price is based on.
- Free start periodEvery new venue is free for its first 30 days, then until its first bill on the 8th. Granted once per venue.
- Merchant billing creditA monthly NZ$10 reduction applied to a merchant invoice. Not customer value.
Still stuck?
Send us the details and we will pick it up. The form opens with "Business account" already selected.