Wallet pass
Do I need a separate wallet pass for each venue?
No. There is one universal Fidella pass covering every venue you use. Individual venue loyalty stays in the app rather than becoming a card per business, so your wallet does not fill up as you join more places.
The single pass is the point of the design rather than a limitation.
Why one pass works
Fidella identifies you first, then resolves what you hold at whichever venue is scanning. The venue context comes from the staff member’s own session, not from your code.
What that saves you
A wallet with one Fidella card instead of one per cafe, and no hunting for the right card at a counter.
Common questions
How do staff know which venue I am at?
From their end. Staff are signed in at their own venue, so scanning your universal code resolves what you hold there.
Which tier shows on the pass?
Your Fidella tier, the network-wide one. Venue tiers appear inside that venue's loyalty view in the app.
Related terms
- Wallet passA loyalty card installed in Apple Wallet or Google Wallet.
- Universal member cardOne identity across every Fidella venue, carrying the network-wide tier.
- MembershipA customer's loyalty relationship with one specific venue.
- Fidella tierA customer's network-wide standing: bronze through to diamond.
Still stuck?
Send us the details and we will pick it up. The form opens with "Wallet pass" already selected.