Glossary
What is a Fidella tier?
A Fidella tier is a customer's standing across the whole network rather than at one venue. It runs bronze, silver, gold, onyx and diamond. Diamond exists only at this level. The Fidella tier is the one that appears on the universal member card and the wallet pass.
The Fidella tier is the network-wide half of the status system. It answers “how engaged is this person with Fidella overall”, not “how loyal are they to this one venue”.
Five levels, and diamond is the tell
Bronze, silver, gold, onyx, diamond. If you see diamond, you are looking at a Fidella tier. Site tiers stop at onyx.
Where it shows
Universal surfaces: the member card and the Apple or Google Wallet pass. Venue-specific loyalty views show the site tier instead. That split is deliberate, so a customer always knows which status they are looking at.
Recalculated nightly
Tier assignment is computed by Fidella on a nightly run from an internal scoring model. Individual venues cannot configure it.
Related terms
- Site tierA customer's standing at one particular venue: bronze, silver, gold or onyx.
- Wallet passA loyalty card installed in Apple Wallet or Google Wallet.
- Universal member cardOne identity across every Fidella venue, carrying the network-wide tier.
- XPThe internal score that feeds the nightly Fidella tier calculation.