Glossary
What is a purchased offer?
A purchased offer is one a customer pays for. Payment is captured up front and the voucher is issued only after a successful capture. A venue must pass Fidella's readiness checks before purchased offers can be sold to customers.
The paid half of the catalogue. A customer pays now and redeems later.
Payment first, always
There is no reserve-and-pay-later path and no way for an administrator to mint a voucher outside the purchase flow. A voucher exists because a payment succeeded.
Selling requires readiness
First you have to pass a few checks. We need your country to be one we support. Your legal name and business number. Your bank details. A contact address somebody reads. And a loyalty programme that is switched on.
Related terms
- Issued offerAn offer a venue grants for free, priced at zero and never sold.
- OfferSomething a business publishes for customers to buy, which issues a voucher.
- VoucherAn entitlement a customer holds and can redeem at the business that issued it.
- Sales blockedThe venue is visible but cannot take money, so paid content is hidden.
- SettlementWorking out what a merchant is owed after fees, and paying it out.