Business account
How do I read my Fidella invoice?
Your invoice arrives on the 8th and covers one venue for the month ahead, at the price set by how many customers you had the calendar month before. GST is added on top. Our fee on redeemed value is not on the invoice, because we take that out of the money we pay you instead.
One invoice, one venue, one month, always dated the 8th.
What is on it
The subscription for the month from this 8th to the next, at the band your previous calendar month set. It is net of the monthly credit, with GST added at invoicing. The invoice is the authoritative charge; dashboard figures are estimates for display.
What is not on it
Transaction fees. They run in the opposite direction, deducted from your settlement.
Reconciling the count
Use the billing page rather than the analytics dashboard. Your bill counts a finished month and leaves out your staff.
The billing page shows two numbers. The one at the top is this month so far, which is still moving. The one below it is last month’s finished count, and that is the one your invoice was priced from.
Common questions
Why does the invoice not match my dashboard count?
They cover different periods. Your bill counts a finished month and leaves out your staff. The dashboard shows the period you picked. Use the finished month on your billing page when checking an invoice, not the count so far this month.
Where is the NZ$10 credit?
Applied as a reduction. The public prices are already net of it, so you should see the net figure plus GST.
Why is there no line for transaction fees?
They are deducted from money owed to you at settlement. Billing them as well would charge you twice.
Related terms
- Subscription bandThe price step a venue sits on, set by its active loyal customer count.
- Merchant billing creditA monthly NZ$10 reduction applied to a merchant invoice. Not customer value.
- GSTNew Zealand goods and services tax, added on top of quoted Fidella prices.
- Transaction feeA percentage of redeemed value, netted from the payout at settlement.
- Active loyal customerA customer who did something at your venue this month. It is what your monthly price is based on.
Still stuck?
Send us the details and we will pick it up. The form opens with "Business account" already selected.